Ticketmaster hiring Broker Operations Support Representative in Chicago, Illinois, United States | LinkedIn (2024)

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Broker Operations Support Representative Security verification Security verification Save job Welcome back Seniority level Employment type Job function Industries Similar jobs Business Operations Associate, Go-to-Market Horizontals Business Operations Associate, Go-to-Market Horizontals Senior Sales Operations Associate Senior Sales Operations Associate Business Operations, Associate - LinkedIn Marketing Solutions Business Operations, Associate - LinkedIn Marketing Solutions Operations Associate - Decatur Sales Operations Associate Operations Associate Sales Operations Associate ( Remote ) Operation Specialist Customer Operations Associate - Remote | WFH Strategy & Operations Associate Business Operations Associate Central Operations Associate Sales Operations Associate Operations Associate Warehouse Operations Associate Operations Associate Operations Representative I Operations Associate Operations Associate Operations Associate Operations Associate, Boca Raton Customer Success Operations Associate Customer Service/Operations Associate Operations Manager People also viewed Route Operations Associate OPERATIONS ASSOCIATE - RODEO DRIVE Operations Associate - AZ - On Site Operations Associate Business Operations Associate Business Operations Associate Sales Operations Manager Operations Rep Expedited Ops Rep -- Remote | WFH Remote Sales Operations Associate, Canada Looking for a job? References

Ticketmaster hiring Broker Operations Support Representative in Chicago, Illinois, United States | LinkedIn (2)

Broker Operations Support Representative

Ticketmaster Chicago, IL

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Ticketmaster Chicago, IL

3 days ago 132 applicants

Ticketmaster hiring Broker Operations Support Representative in Chicago, Illinois, United States | LinkedIn (5) Ticketmaster hiring Broker Operations Support Representative in Chicago, Illinois, United States | LinkedIn (6) Ticketmaster hiring Broker Operations Support Representative in Chicago, Illinois, United States | LinkedIn (7)

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Job SummaryTHE JOB

As a Broker Operations Support Representative, you will be responsible for providing excellent service to our Professional Reseller partners, aiding with any fulfillment/delivery issues, and working cross-functionally with our internal support teams to resolve transactional-level errors that may arise.

You will be tasked with ensuring that seller performance metrics are met and that sellers abide by the terms and conditions we have outlined within our Seller Handbook and Seller Agreement.

Performance will be measured by, but not limited to: the ability to resolve issues in a timely and efficient manner; an ability to multitask, work collaboratively with our sellers and cross-functionally between departments; as well as maintain a positive attitude in what can often be a fast-paced environment. If you thrive in this environment, we may be a good fit.

What You Will Be Doing

  • Resolve transactional-level issues for our Professional Resellers and fans. These include fulfillment issues, re-transferring of tickets, changes in delivery method, barcode unlocks/errors, manual order completion, and more
  • Answer all seller inquiries via our Seller Support Portal regarding ticket delivery/tracking and order status
  • Responsible for thorough and accurate documentation of all seller/internal interactions
  • Working cross-functionally with our Contact Center, Broker Product Support, and Partner Services teams to identify escalated issues and keep the seller informed throughout the process
  • Monitor seller performance metrics to ensure that broken and rejected orders are minimal and to ensure that tickets are delivered accurately and on time
  • Capture seller feedback on products and services and communicate the needs of the sellers to internal constitutes. You are the voice of the seller!
  • Demonstrate appropriate level of understanding of industry dynamics and take action to drive positive results
  • Possible opportunities to provide onsite support for events like the Super Bowl, US Open, Masters, and summer music festivals

  • Seniority level

    Entry level

  • Employment type

    Full-time

  • Job function

    Finance and Sales

  • Industries

    Entertainment Providers

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